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S. 3170

U.S. Senate•In Senate Committee

Summary

S. 3170, the Stuck On Hold Act, was introduced in the Senate on Nov 10, 2025 by Sen. John Kennedy (R) with 1 co-sponsor. It was referred to Veterans' Affairs, and last saw action on Apr 29, 2026: Committee on Veterans' Affairs. Hearings held.

Record

Text

S. 3170 has 1 co-sponsor.

sb3170/introduced-in-senate.txt
119 S3170 IS: Stuck On Hold Act
 U.S. Senate
 2025-11-10
 text/xml
 EN
 Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain.
  II
  119th CONGRESS
  1st Session
  S. 3170
  IN THE SENATE OF THE UNITED STATES
  November 10, 2025
  Mr. Kennedy  (for himself and  Mr. Kelly ) introduced the following bill; which was
  read twice and referred to the  Committee on
  Veterans’ Affairs
  A BILL
To direct the Secretary of Veterans Affairs to implement an automated system
  with callback functionality for each customer service telephone line of the Department
  of Veterans Affairs, and for other purposes.
1.
Short title
This Act may be cited as the   Stuck On Hold Act  .
2.
Improvements regarding wait times for callers to certain service telephone lines
  of the Department of Veterans Affairs
(a)
Automated system
Not later than one year after the date of the enactment of this Act, the Secretary of Veterans Affairs shall implement, for each covered line, an automated system that—
(1)
informs any caller to a covered line about the anticipated wait time, if any; and
(2)
automatically offers a callback to any such caller with an anticipated wait time of more than 10 minutes.
(b)
Guidance regarding caller wait times
The Secretary shall issue such guidance as the Secretary determines necessary to reduce the average wait time of a caller to a covered line to not more than 10 minutes.
(c)
Covered line defined
In this section, the term  covered line —
(1)
means a customer service telephone line of the Department of Veterans Affairs; and
(2)
does not include—
(A)
the toll-free hotline for veterans provided by the Secretary under section 1720F(h) of title 38, United States Code; or
(B)
a phone line for the emergency department of a health care facility of the Department.

Tracker

The tracker indicates the progress of this legislation as it moves through the legislative process.

  1. Introduced2025-11-10
  2. Passed Senate
  3. Passed House
  4. Conference
  5. To President
  6. Became Law

CRS Summary

The summaries are the Congressional Research Service’s, one per stage. Read them in full.

Introduced in Senate Nov 10, 2025

sb3170/introduced-in-senate.md

Shown Here:
Introduced in Senate (11/10/2025)

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Sponsors

Sen. John Kennedy (R) sponsors S. 3170, and 1 member has co-sponsored it from the day it was introduced.

Committees

S. 3170 went before 1 committee: Veterans' Affairs.

Veterans' Affairs
Veterans' Affairs
Hearings By (full committee) · Apr 29, 2026

Actions

S. 3170 has taken 3 actions since Nov 10, 2025, the latest on Apr 29, 2026.

ChamberAction
Apr 29, 2026
Senate
Committee on Veterans' Affairs. Hearings held.Veterans' Affairs Committee
Nov 10, 2025
Senate
Read twice and referred to the Committee on Veterans' Affairs.Veterans' Affairs Committee
Nov 10, 2025
—
Introduced in Senate

Votes

S. 3170 has not gone to a roll call.

1 bill is related to S. 3170.

Titles

S. 3170 goes by 3 titles, 1 of them short titles.

  • Stuck On Hold Act — Display Title
  • Stuck On Hold Act — Short Title(s) as Introduced
  • A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes. — Official Title as Introduced

Lobbying

4 clients hired 4 firms and 135 registered lobbyists who named S. 3170 in 13 quarterly filings, 2025 to 2026. Reported under the Lobbying Disclosure Act; a filing’s income covers everything its registrant worked that quarter, so the amounts below are the filings’, not this bill’s.

Filed under Defense, Taxation/Internal Revenue Code, Budget/Appropriations, Civil Rights/Civil Liberties, Education, Health Issues, Transportation, Government Issues.

Clients

Who paid to be heard, by how many filings named the bill.

ClientBusinessStateFirmsFilingsReported
CHAMBER OF COMMERCE OF THE U.S.A.—District of Columbia17—
DISABLED AMERICAN VETERANS—District of Columbia13—
PARALYZED VETERANS OF AMERICA—District of Columbia12—
MILITARY OFFICERS ASSOCIATION OF AMERICASteven Strobridge, Col, Delisted for 04/26/2013 Rene Campos, CDR, Delisted for 06/17/2013Virginia11—

Firms

Registrants who filed on the bill, by filings.

RegistrantClientsFilingsReported
CHAMBER OF COMMERCE OF THE U.S.A.17—
DISABLED AMERICAN VETERANS13—
PARALYZED VETERANS OF AMERICA12—
MILITARY OFFICERS ASSOCIATION OF AMERICA11—

Lobbyists

Named on the filings that cite the bill. The 20 named most often, of 135.

LobbyistFirmsClientsFilings
ABELARDO TORRES117
ANDREA PORWOLL117
ASHLEY GUM117
BRADLEY WATTS117
BRINCE MANNING117
BROOKE MILLER117
CASSIA CARVALHO117
CHAD WHITEMAN117
CHANTEL SHEAKS117
CHRISTOPHER CRENSHAW117
CHRISTOPHER EYLER117
CHRISTOPHER GUITH117
CHRISTOPHER ROBERTI117
CLARK JACKSON117
DAN BYERS117
ERIN DELANEY117
ESPERANZA JELALIAN117
FOXHALL PARKER117
GARY LITMAN117
GERSON ("CHUCK") CHAITOVITZ117

Filings

The documents themselves, on the Senate’s Lobbying Disclosure site, largest reported first.

ClientRegistrantPeriodReportedDocument
CHAMBER OF COMMERCE OF THE U.S.A.CHAMBER OF COMMERCE OF THE U.S.A.2026 first_quarter$19.8M1st Quarter - Amendme…
CHAMBER OF COMMERCE OF THE U.S.A.CHAMBER OF COMMERCE OF THE U.S.A.2026 first_quarter$19.8M1st Quarter - Report
CHAMBER OF COMMERCE OF THE U.S.A.CHAMBER OF COMMERCE OF THE U.S.A.2025 second_quarter$19.3M2nd Quarter - Report
CHAMBER OF COMMERCE OF THE U.S.A.CHAMBER OF COMMERCE OF THE U.S.A.2025 first_quarter$19.3M1st Quarter - Report
CHAMBER OF COMMERCE OF THE U.S.A.CHAMBER OF COMMERCE OF THE U.S.A.2025 fourth_quarter$18M4th Quarter - Report
CHAMBER OF COMMERCE OF THE U.S.A.CHAMBER OF COMMERCE OF THE U.S.A.2026 second_quarter$17M2nd Quarter - Report
CHAMBER OF COMMERCE OF THE U.S.A.CHAMBER OF COMMERCE OF THE U.S.A.2025 third_quarter$13.7M3rd Quarter - Report
MILITARY OFFICERS ASSOCIATION OF AMERICAMILITARY OFFICERS ASSOCIATION OF AMERICA2026 second_quarter$854.4K2nd Quarter - Report
DISABLED AMERICAN VETERANSDISABLED AMERICAN VETERANS2026 first_quarter$175.9K1st Quarter - Report
DISABLED AMERICAN VETERANSDISABLED AMERICAN VETERANS2025 fourth_quarter$161.3K4th Quarter - Report
DISABLED AMERICAN VETERANSDISABLED AMERICAN VETERANS2026 second_quarter$149.2K2nd Quarter - Report
PARALYZED VETERANS OF AMERICAPARALYZED VETERANS OF AMERICA2026 second_quarter$112.1K2nd Quarter - Report
PARALYZED VETERANS OF AMERICAPARALYZED VETERANS OF AMERICA2026 first_quarter$108.2K1st Quarter - Report

Classification

The Congressional Research Service files S. 3170 under Armed Forces and National Security, one of its 31 policy areas.

CRS Subjects

CRS assigns every bill one policy area from its 31; S. 3170’s is Armed Forces and National Security.

s3170/policy-areas.txt
Armed Forces and National SecurityAgriculture and FoodAnimalsArts, Culture, ReligionCivil Rights and Liberties, Minority IssuesCommerceCongressCrime and Law EnforcementEconomics and Public FinanceEducationEmergency ManagementEnergyEnvironmental ProtectionFamiliesFinance and Financial SectorForeign Trade and International FinanceGovernment Operations and PoliticsHealthHousing and Community DevelopmentImmigrationInternational AffairsLabor and EmploymentLawNative AmericansPublic Lands and Natural ResourcesScience, Technology, CommunicationsSocial WelfareSports and RecreationTaxationTransportation and Public WorksWater Resources Development

Source: congress.gov · legiscan.com