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H.R. 5992

U.S. House•In House Committee

Summary

H.R. 5992, the Stuck On Hold Act, was introduced in the House on Nov 10, 2025 by Rep. Ken Calvert (R) with 8 co-sponsors. It was referred to Subcommittee on Economic Opportunity, and last saw action on Nov 17, 2025: Referred to the Subcommittee on Economic Opportunity.

Record

Text

H.R. 5992 has 8 co-sponsors.

hb5992/introduced-in-house.txt
119 HR 5992 IH: Stuck On Hold Act
 U.S. House of Representatives
 2025-11-10
 text/xml
 EN
 Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain.
 I  119th CONGRESS  1st Session  H. R. 5992  IN THE HOUSE OF REPRESENTATIVES   November 10, 2025   Mr. Calvert  (for himself,  Mr. Van Orden ,  Mr. Barrett ,  Mr. Ciscomani ,  Mr. Webster of Florida , and  Ms. King-Hinds ) introduced the following bill; which was referred to the  Committee on Veterans' Affairs    A BILL
To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
1.
Short title
This Act may be cited as the   Stuck On Hold Act  .
2.
Improvements regarding wait times for callers to certain service telephone lines of the Department of Veterans Affairs
(a)
Automated system
Not later than one year after the date of the enactment of this Act, the Secretary of Veterans Affairs shall implement, for each covered line, an automated system that—
(1)
informs any caller to a covered line about the anticipated wait time, if any; and
(2)
automatically offers a callback to any such caller with an anticipated wait time of more than 10 minutes.
(b)
Guidance regarding caller wait times
The Secretary shall issue such guidance the Secretary determines necessary to reduce the average wait time of a caller to a covered line to not more than 10 minutes.
(c)
Covered line defined
In this section, the term  covered line  means a customer service telephone line of the Department of Veterans Affairs. Such term does not include—
(1)
the toll-free hotline for veterans provided by the Secretary under section 1720F(h) of title 38, United States Code; or
(2)
a phone line for the emergency department of a health care facility of the Department.

Tracker

The tracker indicates the progress of this legislation as it moves through the legislative process.

  1. Introduced2025-11-10
  2. Passed House
  3. Passed Senate
  4. Conference
  5. To President
  6. Became Law

CRS Summary

The summaries are the Congressional Research Service’s, one per stage. Read them in full.

Introduced in House Nov 10, 2025

hb5992/introduced-in-house.md

Shown Here:
Introduced in House (11/10/2025)

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Sponsors

Rep. Ken Calvert (R) sponsors H.R. 5992, and 8 members have co-sponsored it, 5 of them from the day it was introduced.

Committees

H.R. 5992 went before 2 committees: Economic Opportunity Subcommittee and Veterans' Affairs.

Economic Opportunity Subcommittee
Economic Opportunity Subcommittee
Referred to · Nov 17, 2025 · 65 Bills
Veterans' Affairs
Veterans' Affairs
Referred To · Nov 10, 2025 · 285 Bills

Actions

H.R. 5992 has taken 3 actions since Nov 10, 2025, the latest on Nov 17, 2025.

ChamberAction
Nov 17, 2025
House
Referred to the Subcommittee on Economic Opportunity.Economic Opportunity Subcommittee
Nov 10, 2025
House
Introduced in House
Nov 10, 2025
House
Referred to the House Committee on Veterans' Affairs.Veterans' Affairs Committee

Votes

H.R. 5992 has not gone to a roll call.

1 bill is related to H.R. 5992.

Titles

H.R. 5992 goes by 3 titles, 1 of them short titles.

  • Stuck On Hold Act — Display Title
  • Stuck On Hold Act — Short Title(s) as Introduced
  • To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes. — Official Title as Introduced

Lobbying

2 clients hired 2 firms and 15 registered lobbyists who named H.R. 5992 in 4 quarterly filings, 2025 to 2026. Reported under the Lobbying Disclosure Act; a filing’s income covers everything its registrant worked that quarter, so the amounts below are the filings’, not this bill’s.

Filed under Veterans, Budget/Appropriations, Civil Rights/Civil Liberties, Defense, Education, Government Issues, Health Issues, Housing.

Clients

Who paid to be heard, by how many filings named the bill.

ClientBusinessStateFirmsFilingsReported
DISABLED AMERICAN VETERANS—District of Columbia13—
PARALYZED VETERANS OF AMERICA—District of Columbia11—

Firms

Registrants who filed on the bill, by filings.

RegistrantClientsFilingsReported
DISABLED AMERICAN VETERANS13—
PARALYZED VETERANS OF AMERICA11—

Lobbyists

Named on the filings that cite the bill.

LobbyistFirmsClientsFilings
JON RETZER113
NAOMI MATHIS113
PETER DICKINSON113
SHAMALA CAPIZZI113
JOSEPH LEMAY112
KEVIN MILLER112
SHANE LIERMANN112
ANTHONYA HOLLINS111
DANICA GONZALVES111
HEATHER ANSLEY111
JENNIFER HUNT111
JEREMY VILLANUEVA111
JOY ILEM111
JULIE HOWELL111
MORGAN BROWN111

Filings

The documents themselves, on the Senate’s Lobbying Disclosure site, largest reported first.

ClientRegistrantPeriodReportedDocument
DISABLED AMERICAN VETERANSDISABLED AMERICAN VETERANS2026 first_quarter$175.9K1st Quarter - Report
DISABLED AMERICAN VETERANSDISABLED AMERICAN VETERANS2025 fourth_quarter$161.3K4th Quarter - Report
DISABLED AMERICAN VETERANSDISABLED AMERICAN VETERANS2026 second_quarter$149.2K2nd Quarter - Report
PARALYZED VETERANS OF AMERICAPARALYZED VETERANS OF AMERICA2026 second_quarter$112.1K2nd Quarter - Report

Classification

The Congressional Research Service files H.R. 5992 under Armed Forces and National Security, one of its 31 policy areas.

CRS Subjects

CRS assigns every bill one policy area from its 31; H.R. 5992’s is Armed Forces and National Security.

hr5992/policy-areas.txt
Armed Forces and National SecurityAgriculture and FoodAnimalsArts, Culture, ReligionCivil Rights and Liberties, Minority IssuesCommerceCongressCrime and Law EnforcementEconomics and Public FinanceEducationEmergency ManagementEnergyEnvironmental ProtectionFamiliesFinance and Financial SectorForeign Trade and International FinanceGovernment Operations and PoliticsHealthHousing and Community DevelopmentImmigrationInternational AffairsLabor and EmploymentLawNative AmericansPublic Lands and Natural ResourcesScience, Technology, CommunicationsSocial WelfareSports and RecreationTaxationTransportation and Public WorksWater Resources Development

Constitutional authority

The clause the sponsor cites as Congress’s power to enact H.R. 5992, as entered in the Congressional Record.

[Congressional Record Volume 171, Number 190 (Monday, November 10, 2025)][House]From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. CALVERT:H.R. 5992.Congress has the power to enact this legislation pursuantto the following:The constitutional authority of Congress to enact thislegislation is provided by Article I, Section 8 of the UnitedStates Constitution, specifically clause 1 and clause 18.[Page H4591]

Source: congress.gov · legiscan.com